Ecofiltro Australia
Last updated: 11 November 2026
These Terms of Use govern your access to and use of the Ecofiltro Australia website, including purchases made through our online store.
Please read these Terms of Use carefully before using our website or placing an order.
1. About us
This website is operated by Ecofiltro Australia Pty Ltd (ABN 87 686 149 628) (referred to in these Terms as “Ecofiltro Australia”, “we”, “us” or “our”).
Contact details
- Website: www.ecofiltro.com.au
- Email: info@ecofiltro.com.au
- Phone: 0436 474995
- Business address: PO Box 1181. North Sydney. NSW 2059. Australia
References to “you” or “your” mean any person accessing our website or purchasing products from us.
2. Acceptance of these Terms
By accessing or using our website, you agree to comply with these Terms of Use and any policies expressly incorporated into them.
If you do not agree with these Terms, you should not use our website.
When you place an order, you also agree to the terms applicable to that transaction, including our Shipping Policy, Returns and Refunds Policy and Privacy Policy, as applicable.
If any provision of these Terms conflicts with a mandatory right or protection under applicable law, that provision will apply only to the extent permitted by law.
3. Eligibility and permitted use
You may use our website only for lawful purposes.
You agree not to:
a. use our website in breach of any applicable law or regulation;
b. submit false, misleading or fraudulent information;
c. interfere with the security, functionality or operation of our website;
d. attempt to gain unauthorised access to our website, servers, accounts or systems;
e. introduce malicious code, viruses or other harmful material;
f. copy, scrape, reproduce or commercially exploit website content without our prior written consent, except as permitted by law; or
g. use our website in a manner that infringes our intellectual property rights or the rights of another person.
We may suspend or restrict access to our website where reasonably necessary for security, maintenance, legal compliance or to address misuse.
4. Products and product information
We sell Ecofiltro water filtration products and associated accessories and replacement components through our online store.
We take reasonable care to ensure that product descriptions, images, prices and specifications are accurate and current. However, colours and appearance may vary depending on your device and display settings.
Product information, including dimensions, capacity, materials, performance descriptions and instructions, should be read together with the applicable product documentation.
We may update product descriptions, specifications, packaging or availability from time to time, subject to applicable law and any order already accepted by us.
4.1 Water filtration and intended use
Our products must be used in accordance with the applicable product instructions, maintenance requirements and intended purpose.
Unless expressly stated in the relevant product documentation, our products should not be assumed to remove or inactivate every contaminant, chemical, microorganism or other substance that may be present in a water source.
Filtration performance depends on the product, the water source, operating conditions and appropriate maintenance. Not all water filters make unsafe water safe to drink.
You are responsible for assessing whether the water source is appropriate for the product and following all applicable instructions concerning use, cleaning, maintenance and replacement of components.
If water safety is uncertain, seek advice from an appropriate water-quality professional or relevant public health authority before drinking the water.
Nothing in this clause limits any product safety obligation or consumer guarantee that applies under Australian law.
4.2 Product claims
Any claims concerning filtration performance, sustainability, environmental benefits, durability or other product characteristics are intended to reflect the information available for the relevant product.
You should refer to the product-specific information and supporting documentation for the applicable qualifications and limitations.
We will not make claims that are misleading or deceptive, and nothing in these Terms authorises us to depart from applicable Australian consumer law.
5. Pricing, taxes and promotions
All prices are displayed in Australian dollars (AUD), unless otherwise stated.
Prices and promotions may change without notice. Any change will not alter an order that we have already accepted, except where permitted by law or where a correction is necessary in accordance with these Terms.
Unless otherwise stated, displayed prices include GST where applicable. Any shipping charges or other applicable fees will be disclosed before you complete your purchase.
Promotional offers may be subject to additional conditions, including eligibility requirements, minimum purchase amounts, promotional periods or stock availability. Those conditions will be made available with the relevant offer.
Promotions cannot be combined unless expressly stated.
If a price or product listing contains an obvious error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order and receive a refund of any amount paid, subject to applicable law.
6. Orders and contract formation
When you place an order through our website, you are making an offer to purchase the selected products.
An automated order confirmation acknowledges receipt of your order and does not necessarily constitute acceptance of that offer.
A binding contract is formed when we accept your order, which may be communicated by an order acceptance or dispatch confirmation.
We reserve the right to decline or cancel an order before acceptance where reasonably necessary, including where:
a. the product is unavailable;
b. payment cannot be authorised or completed;
c. the order contains a material pricing or listing error;
d. we reasonably suspect fraud or unauthorised activity; or
e. accepting the order would breach applicable law.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products using an appropriate payment method, subject to applicable law.
We will not use this clause to avoid our obligations in respect of an order we have accepted.
You are responsible for ensuring that your order details, delivery address and contact information are accurate.
7. Payment
Payment must be made using the payment methods available at checkout.
Payments may be processed by third-party payment providers. Your use of those payment services may also be subject to their separate terms and conditions.
We do not intentionally collect or store full payment card details where payment processing is handled by an external payment provider.
An order may not be processed until payment has been authorised or completed, as applicable.
If a payment is declined, reversed or identified as potentially fraudulent, we may delay processing, request further information or cancel the order where legally permitted.
8. Shipping and delivery
We deliver to the locations specified in our Shipping Policy or made available at checkout.
Delivery estimates are indicative only unless we expressly agree to a specific delivery date or timeframe. Delivery may be affected by carrier delays, weather, public holidays, supply constraints or other circumstances beyond our reasonable control.
Shipping charges, delivery options and applicable restrictions will be disclosed before checkout.
You must provide a complete and accurate delivery address and any reasonably necessary delivery instructions.
If delivery cannot be completed because the address or instructions supplied are incorrect or incomplete, we may need to arrange redelivery or return the goods to our fulfilment facility. Any additional charges will be applied only where lawful and appropriately disclosed.
Risk in the products will pass in accordance with applicable law and the agreed delivery arrangements. Nothing in these Terms transfers risk prematurely or limits your rights if products are lost, damaged or not delivered.
If your order is delayed, lost or damaged in transit, please contact us so that we can investigate and determine the appropriate next steps.
9. Returns, refunds and consumer guarantees
Our Returns and Refunds Policy explains how to request a return, refund or replacement. It should be read together with this clause.
9.1 Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product:
a. is not of acceptable quality;
b. is not fit for a disclosed purpose;
c. does not match its description or sample;
d. does not comply with an applicable express warranty; or
e. otherwise fails to meet an applicable consumer guarantee.
The remedy available depends on the nature and seriousness of the problem and the applicable law.
9.2 Change-of-mind returns
We may offer change-of-mind returns under our Returns and Refunds Policy, subject to the conditions stated in that policy.
Unless required by law or expressly stated in our policy, we are not obliged to accept a return solely because you change your mind, order the wrong product or no longer want the product.
Any change-of-mind return conditions will not limit your rights in relation to faulty, unsafe, damaged, misdescribed or otherwise non-compliant products.
9.3 How to request assistance
To report a problem or request a return, please contact us at info@ecofiltro.com.au and provide your order number, a description of the issue and any relevant supporting information.
We may reasonably request photographs, proof of purchase or an opportunity to inspect the product before determining the appropriate remedy.
You are not required to comply with a process that would unlawfully restrict your statutory rights.
10. Product use, care and maintenance
You must use, clean, maintain, store and replace components of our products in accordance with the applicable instructions.
Failure to follow product instructions may affect performance, but it does not automatically remove your rights under Australian Consumer Law.
You should:
a. use the product only for its intended purpose;
b. follow the manufacturer's cleaning and maintenance instructions;
c. replace components at the intervals specified in the relevant documentation;
d. avoid modifications or repairs that are not authorised or appropriate for the product; and
e. discontinue use and contact us if you reasonably suspect that the product is damaged, unsafe or not operating as intended.
Where a product is supplied with manufacturer instructions, warranty information or safety notices, you should read those documents before use.
11. Intellectual property
Unless otherwise indicated, all intellectual property rights in our website and its content are owned by or licensed to Ecofiltro Australia, the relevant manufacturer or another rights holder.
This includes our branding, logos, text, photographs, graphics, product descriptions, page layouts and other materials.
You may access and use the website for personal, non-commercial purposes and for the purpose of considering or purchasing our products.
Except as permitted by law or with prior written permission, you must not reproduce, modify, distribute, publish, commercially exploit or create derivative works from our content.
Nothing in these Terms transfers ownership of any intellectual property to you.
12. User submissions and reviews
If you submit a product review, photograph, testimonial, comment or other content to us, you must ensure that you have the right to submit it.
You must not submit content that is unlawful, misleading, defamatory, discriminatory, infringing or otherwise inappropriate.
You retain ownership of your content. By submitting it, you grant us a non-exclusive, royalty-free licence to use, reproduce, display and publish it for purposes reasonably connected with operating, promoting and improving our business, subject to applicable law and any separate agreement with you.
We may moderate or remove content where reasonably necessary, including where it breaches these Terms or applicable law.
We will not knowingly present reviews or testimonials in a misleading manner.
13. Third-party services and links
Our website may contain links to, or integrate with, third-party services, including payment providers, delivery services, social media platforms and Shopify.
Third-party services may be governed by their own terms and privacy policies.
We do not control third-party websites and are not responsible for their content, availability or practices, except to the extent responsibility cannot lawfully be excluded.
The inclusion of a link does not necessarily constitute an endorsement of the linked website or service.
14. Privacy and personal information
We collect and handle personal information in connection with website access, order processing, delivery, customer support, marketing and other legitimate business purposes.
Personal information may be disclosed to service providers where reasonably necessary to operate our business, including Shopify, payment processors, fulfilment providers, delivery carriers and relevant technology providers.
Our collection, use, disclosure and handling of personal information are described in our Privacy Policy.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Our Privacy Policy is available here.
You should review that policy to understand what information we collect, how it is used, who it may be shared with and how you may contact us about privacy matters.
15. Website availability and security
We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted or error-free access.
We may temporarily suspend or restrict access for maintenance, upgrades, security measures or other operational reasons.
You are responsible for using appropriate security measures when accessing our website, including protecting your account credentials and devices.
You must notify the relevant service provider or us if you become aware of unauthorised use of your account or a suspected security issue.
Nothing in this clause excludes a right or remedy that you may have under applicable law.
16. Liability and limitations
Nothing in these Terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under applicable law, including the Australian Consumer Law.
To the maximum extent permitted by law, we exclude liability for loss or damage arising from:
a. your misuse of a product or failure to follow applicable product instructions;
b. unauthorised modifications or repairs to a product;
c. inaccurate information supplied by you;
d. interruptions or failures of third-party services outside our reasonable control; or
e. your use of the website in breach of these Terms.
This exclusion applies only to the extent that the relevant loss or damage is legally attributable to the relevant circumstance and the exclusion is permitted by law.
Where permitted by law, our liability for a breach of a non-excludable guarantee or other obligation will be determined in accordance with the applicable statutory provisions.
We do not exclude liability for fraud, wilful misconduct, personal injury, product safety obligations or any other liability that cannot lawfully be excluded.
17. Indemnity
To the extent permitted by law, you agree to indemnify us against reasonable losses, liabilities, costs and expenses arising directly from your unlawful use of our website, your material breach of these Terms or your infringement of a third party's intellectual property rights.
This indemnity does not apply to the extent that the relevant loss was caused by our own acts or omissions, and does not apply where its operation would be unlawful or inconsistent with applicable consumer protections.
18. Changes to these Terms
We may update these Terms from time to time to reflect changes in our business, website functionality, products or legal obligations.
The updated version will be published on our website with a revised “Last updated” date.
Changes will generally apply from the date of publication to future use of the website and future orders.
Changes will not retrospectively alter an existing contract or remove rights that have already accrued, except where permitted by law or agreed with you.
Where a change materially affects an existing arrangement, we will provide any notice required by law or the relevant agreement.
19. Governing law and disputes
These Terms are governed by the laws of New South Wales, Australia, subject to any mandatory laws that apply in another jurisdiction.
Before commencing legal proceedings, we encourage you to contact us so that we can attempt to resolve the issue promptly and fairly.
Nothing in this clause prevents you from making a complaint to a relevant consumer protection agency or exercising a statutory right.
You may have rights to commence proceedings in a court or tribunal with appropriate jurisdiction.
20. General provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Our failure to exercise a right immediately does not constitute a waiver of that right.
These Terms, together with any applicable policies and transaction-specific terms, govern your use of our website and purchases made through it.
If there is an inconsistency, mandatory law prevails, followed by any specific agreement applicable to the relevant order and then these Terms, to the extent of the inconsistency.
Nothing in these Terms creates a partnership, agency, employment or joint venture relationship between you and us.
21. Contact us
If you have any questions about these Terms of Use, please contact:
Ecofiltro Australia
ABN: 87 686 149 628
Email: info@ecofiltro.com.au
Phone: 0436 474995
Website: www.ecofiltro.com.au
Business address: PO Box 1181. North Sydney NSW 2059. Australia
We will endeavour to respond to enquiries within a reasonable time.
End of Terms of Use.