Shipping and Delivery Policy

Ecofiltro Australia
Last updated: 11 November 2026

1. Introduction

This Shipping and Delivery Policy applies to purchases made through the Ecofiltro Australia online store at www.ecofiltro.com.au.

Ecofiltro Australia aims to process orders promptly and deliver products safely and efficiently throughout Australia. This policy explains our order processing procedures, shipping methods, estimated delivery times, tracking arrangements and the steps to take if an order is delayed, damaged or missing.

By placing an order through our online store, you acknowledge this policy. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

2. Shipping destinations

We currently offer delivery within Australia to eligible residential and business addresses serviced by our delivery providers.

Delivery availability may depend on the destination postcode, accessibility of the address, parcel dimensions and the delivery service available.

If we cannot deliver to the address provided, we will contact you to discuss available alternatives.

International shipping is not available unless expressly offered at checkout or agreed with us in writing.

3. Order processing and dispatch

Orders are processed after payment has been successfully received and accepted.

We aim to dispatch orders within 1–3 business days after payment confirmation. This is our target processing timeframe, not a guaranteed dispatch date. Processing may take longer during promotional periods, public holidays, stock shortages or other circumstances outside our reasonable control.

Business days are Monday to Friday, excluding public holidays in the relevant location.

Once your order has been dispatched, you will receive a shipping confirmation and tracking details where tracking is available.

The estimated delivery times in Section 4 begin from the date Australia Post receives the parcel, rather than the date you place your order.

If an item is temporarily unavailable or we anticipate a material delay, we will endeavour to notify you and explain the available options.

4. Shipping methods and estimated delivery times

We may use Australia Post Parcel Post, Express Post or another suitable delivery provider, depending on the destination, parcel dimensions, service availability and shipping option selected at checkout.

The following Australia Post estimates are indicative only.

These estimates are based on Australia Post's published domestic delivery information. Actual transit times may vary according to the origin and destination postcodes, regional or remote locations, public holidays, weather events, peak-season volumes and other network disruptions.

Express Post does not mean next-business-day delivery to every Australian address. Next-business-day delivery is available only within eligible parts of the Australia Post Express Post network and subject to the applicable service conditions.

You can check the latest estimates for your postcode using the Australia Post delivery speeds and coverage tool.

Unless we expressly confirm a specific delivery commitment in writing, all delivery timeframes are estimates and not guaranteed delivery dates.

5. Shipping charges

Shipping charges will be displayed at checkout before you complete your purchase, unless free shipping or another shipping arrangement is expressly offered.

Shipping costs may vary depending on:

• The delivery destination;

• The size and weight of the parcel;

• The shipping service selected;

• Any applicable promotional offer; and

• Other delivery requirements.

If we offer free shipping, the applicable eligibility criteria, exclusions and minimum order value, if any, will be disclosed in the relevant offer or at checkout.

Additional charges will not be imposed after checkout without an appropriate basis and, where required, your agreement.

6. Tracking your order

Where tracking is available, we will provide tracking details once your order has been dispatched.

You can use the tracking number through the Australia Post tracking service or the relevant delivery provider's website.

Tracking information may take some time to appear after dispatch and may not update continuously while a parcel is being processed or transported.

If tracking indicates a delay, please check the latest tracking information and any published service disruptions before contacting us.

7. Delivery address and customer responsibilities

You are responsible for providing a complete and accurate delivery address, including the correct unit number, street address, suburb, state and postcode.

Please review your delivery details carefully before completing your order.

If you notice an error after placing an order, contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

If a parcel is returned because an address was incorrect or incomplete, we will contact you to arrange the next steps. Additional shipping charges may apply where legally permitted and where the additional cost results from incorrect information supplied by you.

You should ensure that the delivery address is accessible and that someone is available to receive the parcel where a signature or personal handover is required.

8. Missed deliveries and safe drop

Australia Post may deliver an eligible parcel to a suitable safe location if its delivery requirements permit this.

Where safe drop is available, you may be able to nominate a secure, discreet and weather-protected location through Australia Post's delivery options. A safe-drop request is subject to Australia Post's eligibility and safety requirements.

If a parcel requires a signature, cannot safely be left or cannot be delivered because no one is available, Australia Post may take it to a Post Office or another collection point and notify you of the collection arrangements.

If a parcel is awaiting collection, you should follow the instructions and collection deadline in the Australia Post notification.

For more information, refer to Australia Post's Safe Drop guidance.

Please contact us promptly if you experience a delivery problem. We will assist where reasonably possible.

9. Delayed, lost or missing parcels

If your parcel has not arrived within the estimated delivery timeframe:

1. Check the tracking information for the latest status.

2. Review any relevant Australia Post service alerts or disruption notices.

3. Contact us at the email address in Section 13, providing your order number and tracking number.

We will investigate the issue and, where appropriate, contact Australia Post or the relevant delivery provider.

Australia Post generally asks customers to wait until 10 business days after the expected delivery date before lodging a late-item enquiry for ordinary domestic parcels. This is Australia Post's investigation guidance and does not remove your right to contact us earlier or affect any rights you may have under applicable law.

We will work with you to resolve a parcel that is confirmed lost or not delivered, including arranging a replacement or refund where appropriate or required by law.

10. Damaged parcels or products

Please inspect your order promptly when it arrives.

If the outer packaging or product appears damaged, retain the packaging and take photographs where reasonably possible. Contact us with:

• Your order number;

• A description of the damage;

• Photographs of the parcel, packaging and affected product, where available; and

• Any relevant delivery information.

Please report visible delivery damage within seven (7) days of receipt where possible so that we can investigate promptly.

This requested reporting period is intended to assist with delivery investigations. It does not limit any rights or remedies you may have under the Australian Consumer Law or other applicable laws, including where a fault is discovered after that period.

We will assess the issue and arrange an appropriate remedy where required by law.

11. Incorrect or incomplete orders

If you receive an incorrect product or an order is missing an item, please contact us as soon as reasonably possible.

Please provide your order number and details of the item received or missing. Photographs may be requested where relevant to help us investigate.

We will investigate and arrange delivery of missing items, replacement of incorrect products or another appropriate remedy in accordance with the circumstances and applicable law.

12. Delivery delays and circumstances outside our control

Delivery may be affected by circumstances such as:

• Severe weather, flooding, bushfires or other natural disasters;

• Public holidays and seasonal or promotional peaks;

• Transport, postal or logistics network disruptions;

• Industrial action or public emergencies;

• Incorrect or incomplete delivery information; or

• Other events affecting transport or fulfilment.

Where a delay occurs, we will take reasonable steps to keep you informed where appropriate and to resolve the issue.

Nothing in this clause excludes our obligations under the Australian Consumer Law. If we cannot supply your order or a delay gives rise to a legal remedy, we will deal with the matter in accordance with applicable law.

13. Contact us

For shipping, tracking or delivery enquiries, please contact:

Ecofiltro Australia
Phone: 0436 474995 
Email: info@ecofiltro.com.au
Website: www.ecofiltro.com.au

Please include your order number and tracking number, if available, so we can assist you efficiently.

14. Changes to this policy

We may update this Shipping and Delivery Policy from time to time to reflect changes to our business, delivery providers or procedures.

The latest version will be published on our website. Any update will operate subject to rights and obligations that cannot lawfully be changed retrospectively.

15. Applicable law

This policy is intended to operate consistently with applicable Australian laws, including the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded, restricted or modified.